Security
Your security is our priority. Learn how we protect your account and how you can stay safe.
How We Communicate
We only contact you through official, verified channels. Understanding how we communicate helps you identify legitimate messages from potential fraud attempts.
- Official emails come only from @tranchebook.com domains
- Platform notifications appear in your authenticated dashboard
- Deal desk communications are coordinated through the platform with clear audit trails
- We never contact you via social media DMs for account matters
- We never call unexpectedly asking for sensitive information
We Will Never Ask For
Any request for the following should be treated as fraudulent, regardless of how legitimate it may appear. Report it immediately.
- Your password via email, phone, chat, or any other channel
- Private keys or seed phrases for any cryptocurrency wallet
- Remote access to your computer or devices
- Payments to personal accounts or unverified addresses
- Verification codes sent to your phone or email
- Urgent action with threats of account closure or loss of funds
Official Payment Information
All legitimate payment instructions appear only within your authenticated platform dashboard. Never send funds based on email instructions alone.
- Settlement is coordinated through licensed partners - never through personal accounts
- Payment details are only shown within your authenticated dashboard
- Verify all payment instructions by logging in directly (not via email links)
- Contact the deal desk to confirm any payment instructions before sending funds
Protect Your Account
Follow these best practices to keep your account secure and protect your investments.
Account Security
- Use a strong, unique password
- Enable two-factor authentication when available
- Never reuse passwords from other sites
- Use a password manager
Safe Browsing
- Bookmark tranchebook.com directly
- Check for HTTPS and the padlock icon
- Be cautious of links in emails
- Verify sender email addresses carefully
Report Suspicious Activity
If you encounter anything suspicious, report it immediately. Your vigilance helps protect the entire TrancheBook community.
- Email security concerns to security@tranchebook.com
- Forward suspicious emails claiming to be from TrancheBook
- Report impersonation attempts on social media or other platforms
- Contact support if you notice any unauthorized activity on your account