Contact Us
We aim to respond within one business day. Reach out to us directly for your specific inquiry.
Security Notice: For your protection, TrancheBook will never ask for passwords or financial credentials via email. All official communications come from @tranchebook.com domains. Learn more about our security practices on our security page.
Contact Information
Compliance Matters
Regulatory questions, KYC/AML inquiries, and compliance issues.
compliance@tranchebook.comPartnerships
Strategic partnerships, integrations, and business development opportunities.
partnerships@tranchebook.comResponse Time
We are committed to providing timely responses to all inquiries. Our team reviews and responds to emails within one business day during standard business hours (Monday—Friday, 9:00 AM—5:00 PM GMT). Urgent compliance or security matters may receive priority attention.
- Standard inquiries: Response within one business day
- Urgent matters: Priority handling during business hours
- Verification: Account and compliance verification may take up to 2 business days
Protecting Your Information
All communications with TrancheBook are handled securely. We never request passwords, private keys, or sensitive financial credentials via email.
Email Security Best Practices:
- Verify all emails come from @tranchebook.com addresses
- Never share account credentials or verification codes
- Log in directly to your account rather than clicking email links
- Report suspicious communications to security@tranchebook.com